[rt-users] how to activate the custom template and custom scrip.....

Todd Chapman todd at chaka.net
Thu Nov 8 16:03:11 EST 2007


Queue scrips don't override global scrips. What makes you think they would?

Queue templates with the same name as a global template override the
template for that queue.

-Todd

----------------
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On 10/30/07, Krishna Prasad <krishna.prasad at spartanlabs.com> wrote:
>
>
>
>
> I have a query regarding custom template and a custom scrip:
>
>
>
> It would seem that creating new scrip with a custom template in a Queue
> would override the default global. This doesn't seem to be the case.
>  What is the appropriate method to implement custom email replies using
> templates and scrip's on a per queue basis? Is there any detailed
> documentation for this issue? Can anyone help me on this issue?
>
>
>
> With Regards,
>
> Krishna Prasad
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