[rt-users] [Fwd: Create Ticket but only if Custom Field is...]

[Todd Chapman]

So the scrip never fires?

Try this:

return 0 unless $self->TransactionObj->Type eq "Resolved"
return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~ /Yes/i;
$RT::Logger->debug("Scrip running");
1;

See if that puts an entry in your logs.

----------------
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On 11/7/07, Matt Westfall <mwestfall at factory7.com> wrote:
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> OK For my scrip I have:
>
> Condition: User Defined
> Action: Create Tickets
> Template: Create-Followup
> Stage: Transaction Create
>
> User Condition is:
>
> return 0 unless $self->TransactionObj->Type eq "Resolved"
>
> return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
> /Yes/i;
>
> 1;
>
> My Template is:
>
> ===Create-Ticket: generate-followup
> Queue:  Customer Service
> Subject: Invoice: { $Tickets{'TOP'} -> Subject() }
> Requestor: {$Tickets{'TOP'}->OwnerObj->EmailAddress() }
> RefersTo:  {$Tickets{'TOP'}->Id() }
> Content: A follow up was requested on this ticket.  Please refer to
> previous ticket for more information.
> ENDOFCONTENT
>
> And still no joy :( :(
>
> Todd Chapman wrote:
> > ----------------
> > Now playing: The Decemberists - Summersong
> > http://foxytunes.com/artist/the+decemberists/track/summersong
> >
> > On 11/5/07, Matt Westfall <mwestfall at factory7.com> wrote:
> > There are two TransactionObj there.  So would
> >
> > unless ( $self->TransactionObj->Type eq "Resolved" &&
> > $self->TransactionObj->Field == FIELD_ID )
> >        { return 0; }
> >
> > return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
> > /Yes/i;
> >
> > 1;
> >
> >
> > The first check would 1) ensure that the ticket is being resolved &&
> > That the CustomField is Set.
> >
> > Then if Followup is Yes, it would then return 1?
> >
> > What is the purpose of self->transactionobj->Field == ####??
> >
> >
> >> That part doesn't make sense. Get rid of it.
> >
> > Should I just be checking for if it's Resolved, and if so, checking value?
> >
> >
> >> Yes.
> >
> > Thanks,
> > Matt
> > Tim Wilson wrote:
> >>>>>>> On Mon, Nov 5, 2007 at  1:41 PM, in message <472F7200.8080507 at factory7.com>,
> >>>> Matt Westfall <mwestfall at factory7.com> wrote:
> >>>>> -----BEGIN PGP SIGNED MESSAGE-----
> >>>>> I did see that page on the Wiki.  However, I am trying to take an action
> >>>>>  when the ticket is resolved, and if a custom field is something.
> >>>> On this part...
> >>>>
> >>>> unless (
> >>>>  ( $self->TransactionObj->Type eq "CustomField"
> >>>>    &&  $self->TransactionObj->Field == FIELD_ID )
> >>>>  ||  $self->TransactionObj->Type eq "Create"
> >>>>  ) {
> >>>>    return 0;
> >>>> }
> >>>>
> >>>> return 0 unless $self->TicketObj->FirstCustomFieldValue('CUSTOM_FIELD_NAME') =~ /CUSTOM_FIELD_VALUE/i;
> >>>>
> >>>> 1;
> >>>>
> >>>> You could probaby change the TransactionObj type to "Resolved."
> >>>>
> >>>> -Tim
> >>>>
> >>>>
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