[rt-users] handling bounce messages - rtbouncehandler?
crpatter at ci.grand-rapids.mi.us
Fri Nov 9 07:40:27 EST 2007
We had a similar issue with Out of Office reply's from Outlook. What we
did, quite simply, was to create a rule in Outlook that automatically
marked those messages as read, which caused the program we used to fetch
the mail to ignore those emails. Seems like you could do something
similar depending on how you handle your email.
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Geoff
Sent: Thursday, November 08, 2007 10:53 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] handling bounce messages - rtbouncehandler?
I have the issues listed below, and searching through the Wiki and
seems my problem may best be handled by rtbouncehandler. Could someone
has used rtbouncehandler see if my assumption is correct please?
The other problem is I can't seem to find any link on the Wiki to
I also haven't found it in the mail list archives as an attachment.
My problems are twofold:
a) every now and then one of our support personnel will travel.
their inbox will fill up. We then get a string of new tickets created in
support queue under the following scenario.
Since these users are Watchers, admins or CCs on various tickets emails
sent to the user when there is a change/update to the ticket. These
then get bounced with a "mailbox full" message from the mail server - in
the bounce message creates a new ticket, which in turn creates a new
message in a never ending and escalating loop.
b) The usual odd spam that makes it past the spam filter and gets
an incorrect delivery address.
Will rtbouncehandler help and if so, where can I download a copy? If not
there any other suggestions to fix the issue?
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