[rt-users] e-mail address in use

James Moseley jmoseley at corp.xanadoo.com
Fri Nov 9 10:39:59 EST 2007

When you search for users, make sure you check the inactive or disabled
users check box to include those users.

James Moseley

             Mariusz Stakowski                                             
             <StakowskiM at proko                                             
             m.pl>                                                      To 
             Sent by:                  rt-users at lists.bestpractical.com    
             rt-users-bounces@                                          cc 
             al.com                                                Subject 
                                       [rt-users] e-mail address in use    
             11/09/2007 08:34                                              

                                Hello list,

        RT 3.6.1 with Sendmail  under Slackware 11.

Some time ago I have created a number of users without any problem. Today a
new user tried to register a request. The request was refused which seems
to be OK - there was no account for him. But when I tried to create an
account for him,  I  got a message "e-mail address in use". I have checked
all the users created, but no one has that e-mail address. Then I tried to
create an account for other user, who haven't tried to send a request yet,
but again I was not able to do it. I've go the same message -  "e-mail
address in use".  Hown could I solve this problem ?

I would appreciate your help

Best regards




If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
    Email us at sales at bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

More information about the rt-users mailing list