[rt-users] Re: Message/RFC822 CCs in templates? [FAM-RT #828]

Kenneth Crocker KFCrocker at lbl.gov
Fri Nov 9 11:56:11 EST 2007


	I'm not sure I have what your looking for, but if you are referring to 
overriding a header for a notification (like "subject"), then you do 
that in your custom template. If you are referring to replacing a 
particular header for a particular recipient, then I have no idea. 
perhaps searching the wiki on that one. If you want to override the CC 
recipient, there are a couple ways to do that with custom scrips and 
adding CC'c to the ticket (again, search the wiki). Beyond that, I 
really have no experience. Hope this helps.


On 11/9/2007 3:27 AM, Andreas Schamanek wrote:
> Hi all,
> I haven't received any answer yet, so, please allow me to ask once 
> again: 
> Is there really no way to access message headers from within a 
> template? I just can't believe I guess :/
> Cheerio,
> -- Andreas
> On Tue, 6 Nov 2007, Andreas Schamanek wrote:
>> I am still looking for a way to reference a message's CC: header 
>> within templates. How can this be done?
>> (...)
>> The problem is of course that the CC header does not show up in 
>> outgoing messages. But I could live with this if I could reference the 
>> CCs in templates.
>> Any help is much welcome.
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