[rt-users] Special Custom Field Display/Edit - Suggestions?

[Todd Williams]

Has anyone else had success with this Custom Custom Field idea and
have any sample implementations they might be willing to share?  I've
read through the RT Wiki pages on customizing RT but I am not sure
where to start with this.  I have not seen any reference information
posted anywhere doing what we are trying to do here.  Sorry if I'm
missing something obvious, just not seeing it.

Any guidance, samples, or otherwise pointers to more detailed
information on what we need to do to effectively implement a
customized Custom Field would be extremely helpful.

Thanks in advance!

On Nov 1, 2007 5:50 AM, Stan Sawa <stanislaw.sawa at uk.clara.net> wrote:
> On Tue, 30 Oct 2007 11:51:34 -0400
> "Todd Williams" <willir70 at gmail.com> wrote:
> > Has anyone done anything similar to this?  Can anybody offer some
> > pointers, ideas, or thoughts?  Any suggestions would be greatly
> > appreciated.
> >
>
>
> we are currently implementing something like this (that is special
> customfield with customised editor viewer). Approach, which seems to
> work quite fine is adding new type of custom field (which will be used
> only in one cf, but it gives us nice separation of code):
>
> % cat local/lib/RT/CustomField_Local.pm
> no warnings qw/redefine/;
> package RT::CustomField;
>
> $FieldTypes{ClCustID} = [
>     'Select multiple customers',
>     'Select one customer'
> ];
>
> then, we create/add custom field to queue(s). As rt is using custom
> field type for selecting which widget/componenet, so it is using:
>
> local/html/Elements/EditCustomFieldClCustID
> local/html/Elements/ShowCustomFieldClCustID
>
> they were created based on one of default ones, with added additional
> 'helper' dropdowns and searches. They use some javascript/async
> requests to fetch data from other systems and modify existing controls.
> The only thing you have to keep in mind is that the value stored in
> customfield is the one which is passed in
> '<%$NamePrefix.$CustomField->Id%>-Value' field of form, so you have to
> make sure it is filled with correct value.
>
> Hope it helps.
>
> --
> Stanislaw Sawa
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