[rt-users] Hidding approvals tickets

[Emmanuel Lacour]

On Mon, Nov 05, 2007 at 08:44:21AM +0100, Torsten Brumm wrote:
> Hi Emmanuel,
> 
> try the following ideas.
> 
> 1. After creating the "normal" Ticket this creates the approval ticket with
> your scrip/template. Then create a second scrip which sets the "normal"
> ticket to a new status (create a new status like "waiting") and don't add
> this new status to the QuickSearch List, so no user is able to find this
> ticket. Turn of in front the mail information about new tickets for this
> queue, so no user is informed about a new ticket until its approved.
> 
> 2. idea: create a "helper" queue where you create the "normal" tickets first
> without access for any user, after successful approval move the "normal"
> ticket to the correct queue.
> 
> Both ways work fine i think.
> 

Sorry for my late answer ... 

Thank you for your help, I will try one of those methods soon.

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