[rt-users] RT feature question on rights inheritance

[Jesse Vincent]

On Tue, Nov 20, 2007 at 10:57:38AM -0600, Schincke, Keith D. (JSC-IT)[MEI] wrote:
> Hey Jesse,
> 
> My current configuration has about two dozen queues defined. All but one
> of the queues essentially have the same rights granted (all admins can
> see, create and update tickets). However, one queue is visible/usable by
> a small group of users and hidden/unusable to the rest. 

Generally, what we'd recommend is to grant these rights to CC/AdminCc
and then to make your admin groups AdminCcs of the relevant queues. I
_think_ that would take care of this config for you relatively neatly.

Best,
Jesse
> 
> If I have to make an update to the settings of the general queues (like
> add ShowOutgoingEmail), I have to go into each queue separately to grant
> the right. I am not able to use the global rights since that will apply
> the new rights to the hidden queue.
> 
> If there was a queue configuration option to not inherent the global
> rights, I could use it on my special queue and manage the rest from the
> global rights. 
> 
> Let me know if you have any questions.
> 
> Keith
> 
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com] 
> Sent: Tuesday, November 20, 2007 10:32 AM
> To: Schincke, Keith D. (JSC-IT)[MEI]
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT feature question on rights inheritance
> 
> 
> 
> 
> On Mon, Nov 19, 2007 at 11:35:33AM -0600, Schincke, Keith D.
> (JSC-IT)[MEI] wrote:
> > I am currently using RT 3.6.1 from debian stable. 
> > 
> > Is it possible in this version or a future version for a queue not to 
> > inherit the global queue rights?
> 
> It's not currently planned. Can you describe in a bit more detail what
> you're trying to accomplish? There might be another way to get you the
> behaviour you want.
> 
> Best,
> Jesse
>  
> > Keith
> > 
> > 
> 
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