[rt-users] Is there a way to forward the content of a mail (part of ticket) and create a new ticket at the same time?

[Rainer Duffner]

Hi,

we often get abuse-reports, that we have to CC to the reseller (or  
write a summary ourselves).

I'd like to be able to
  - forward the original abuse-report to the reseller
  - make this forwarded email a new ticket, with the reseller as  
requestor
  - possibly link those to tickets

Is there an easy way to do that?


cheers,
Rainer
-- 
Rainer Duffner
CISSP, LPI, MCSE
rainer at ultra-secure.de