[rt-users] Scrip condition input request

[Todd Chapman]

You probably could eliminate the first condition but I doubt it's very
expensive to check it again. Also it doesn't hurt to have the
safeguard if someone accidentally changes the Condition.

On 11/26/07, Mathew Snyder <theillien at yahoo.com> wrote:
> This is all I could think to come up with:
>
> if ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq
> "Queue") {
>   if ($self->TransactionObj->NewValue eq "TechOps" && $self->TicketObj->Owner !=
> 10) {
>     return 0;
>   }else{
>     $self->TicketObj->SetStatus('new');
>     return 1;
>   }
> }
>
> But that seems a bit excessive since the condition is already telling it to
> check that the queue is changing.  If I eliminate the first if condition and
> leave just the condition checking the new value will it work since it already
> knows what the initial condition is?
>
> Keep up with me and what I'm up to: http://theillien.blogspot.com
>
>
> Todd Chapman wrote:
> > Matt,
> >
> > You can either use a custom condition or use a conditional in your cleanup code.
> >
> > -Todd
> >
> > On 11/26/07, Mathew Snyder <theillien at yahoo.com> wrote:
> >> I have a global scrip which applies to all of our queues.  It basically forces
> >> the status of a ticket to 'new' when it is moved to a different queue.  For the
> >> most part this works well.  However, I have a group which has "ownership" of two
> >> queues.  One is our triage queue and the other is a queue for operational support.
> >>
> >> Sometimes, a person will take ownership of a ticket prior to moving it from
> >> triage.  If this happens, it makes setting the status back to new moot since the
> >> original owner will likely retain ownership and continue working on the ticket.
> >>
> >> With that in mind I'm trying to devise a condition which will check if the new
> >> queue is the ops support queue and if the current owner is a: not Nobody and b:
> >> has the right to own a ticket in the ops support queue.  Currently, the
> >> condition for this scrip is 'On Queue Change'.  In order to enact these other
> >> conditions, will I have to use a custom condition and incorporate the
> >> functionality of 'On Queue Change' or can I add the conditions to the Custom
> >> action preparation code field and use it as an additional check?
> >>
> >> Or, can I simply use an 'unless' conditional in the Custom action cleanup code
> >> field?
> >>
> >> --
> >> Keep up with me and what I'm up to: http://theillien.blogspot.com
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>