[rt-users] ticket announce email
Mathew Snyder
theillien at yahoo.com
Tue Nov 27 16:33:50 EST 2007
I'm considering implementing a method of telling those that need to know when a
ticket has been in our triage queue untouched for a predetermined amount of time
(say, five minutes). I'd like to poll this queue and, if a ticket which meets
these requirements exists, send an email out telling people to act on it.
Has anyone done this before and if so, which method did you use?
--
Keep up with me and what I'm up to: http://theillien.blogspot.com
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