[rt-users] ticket announce email

Mathew Snyder theillien at yahoo.com
Tue Nov 27 16:33:50 EST 2007

I'm considering implementing a method of telling those that need to know when a
ticket has been in our triage queue untouched for a predetermined amount of time
(say, five minutes).  I'd like to poll this queue and, if a ticket which meets
these requirements exists, send an email out telling people to act on it.

Has anyone done this before and if so, which method did you use?

Keep up with me and what I'm up to: http://theillien.blogspot.com

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