[rt-users] Ticket Transactions get lost on the way to WebUI

Konstantin Naryzhniy konstantinn at parallels.com
Wed Nov 28 06:13:29 EST 2007

Hello Jesse!
You were right: upgrading from 3.6.1 to 3.6.5 and removing the Quoted.pm
module seems to have solved the issue of the 'lost transactions'

Thank you and Torsten very much for the investigation and the solution!
Hope this thread will help anyone who encounters this rare bug.


-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Tuesday, November 20, 2007 8:12 PM
To: Konstantin Naryzhniy
Cc: Jesse Vincent; Torsten Brumm; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Ticket Transactions get lost on the way to WebUI

> Hello Jesse,
> Did that - apache won't start with the error:

What version of RT? 3.6.3 or so and newer should have it as an optional
> [Tue Nov 20 11:40:33 2007] [error] Can't locate Text/Quoted.pm in @INC
> (@INC ...) at /work/opt/rt3/lib/RT/Interface/Web/Handler.pm line
> 56.\nBEGIN failed--compilation aborted at
> /work/opt/rt3/lib/RT/Interface/Web/Handler.pm line 56.\nCompilation
> failed in require at /work/opt/rt3/bin/webmux.pl line 87.\nBEGIN
> failed--compilation aborted at /work/opt/rt3/bin/webmux.pl line
> 87.\nCompilation failed in require at (eval 8) line 1.\n
> Syntax error on line 13 of /usr/local/apache/conf/rt.conf:
> I reinstalled Text::Quoted from CPAN - same issue. Probably I've
> something here?
> Thanks again,
> Kostya


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