[rt-users] take and resolve actions via email

Gene LeDuc gleduc at mail.sdsu.edu
Thu Nov 29 11:27:12 EST 2007

The stuff I supplied doesn't send login credentials, or anything else in 
particular.  It just modifies a scrip so that it will not send an email (in 
response to an incoming email) to non-AdminCcs if a specific custom field 
exists in the ticket and has some value assigned to it.

If an email has user credentials in it and you don't want them to be there, 
just remove the code from that particular template.  RT's default autoreply 
template does not include user credentials.


At 07:33 AM 11/29/2007, Asrai khn wrote:

>On Nov 28, 2007 1:49 AM, Gene LeDuc 
><<mailto:gleduc at mail.sdsu.edu>gleduc at mail.sdsu.edu> wrote:
>Hi Mark (and Askar),
>After reviewing my previous advice, I've changed my mind.  This should be 
>a cleaner solution.
>Hi Gene
>Thanks again what if we do not to sent user/password to user which created 
>the ticket will this script works without any change to it?
>Here we do not sent out credentials to those who created ticket.
>Regards, Askar
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Gene LeDuc, GSEC
Security Analyst
San Diego State University 
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