[rt-users] RT sends 3 failure messages

[Thomas Simmons]

Hi Everyone,
RT is setup and everything is working great for the most part. I'm using 
the LDAP overlay to auto create accounts when someone with an existing 
email sends a request. This works fine, but when someone sends an email 
that does not exist in LDAP, three messages are returned to this user. I 
would like to have only one email sent. I don't know if it has anything 
to do with my problems, but to get auto-creation to work, I had to give 
everyone the CreateTicket right, though the wiki claims this is not 
necessary. Any help would be really appreciated. The three emails are below.

User Could Not Be Loaded

User  'foo at bar.com' could not be loaded in the mail gateway


User Could Not Be Created

User creation failed in mailgateway: Could not set user info


Could Not Load A Valid User

RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.