[rt-users] rt-mailgate error -- 302 found ???

Burke Bundy bbundy at berkeley.edu
Tue Oct 9 18:56:33 EDT 2007


Hello,

I have a fresh installation of RT3.4 on Ubuntu 6.06 and am having problems
with rt-mailgate processing incoming emails. I see these types of error
messages in the /var/log/mail.log:

Oct  9 15:40:46 helpdesk postfix/local[6290]: D0EC1682B9:
to=<help at helpdesk.foo.com>, relay=local, delay=1, status=deferred
(temporary failure. Command output: An Error Occurred ================= 
302 Found )

My /etc/aliases file is configured with these entries for rt-mailgate:

help: "|/usr/bin/rt-mailgate --queue general --action correspond --url
http://helpdesk.foo.com/"
help-comment: "|/usr/bin/rt-mailgate --queue general --action comment
--url http://helpdesk.foo.com/"

My /etc/request-tracker3.4/RT_SiteConfig.pm file is configured for these
two email addresses:

Set($CorrespondAddress , 'help at helpdesk.foo.com');
Set($CommentAddress , 'help-comment at helpdesk.foo.com');

Does anyone know how I might go about fixing this "302 Found" error
generated by rt-mailgate?


--burke




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