[rt-users] Re: Email Error with 'Reply' only

[JavaCupiX]

I had the same problem and created a dedicated scrip for it

Condition: On correspond
Action:Autoreply To Requestors

added to your existing scrip it should work out... but it will send two
separated emails (what a mess...)

On 10/10/07, matt wells <phanoko at gmail.com> wrote:
>
> So I've tested some more.
> All of my CCs get emails and all of my BCCs get emails.  The requestor is
> the only one that does not know that his/her ticket has been acted on.
>
> I have a global Scrip that is below.
> Scrip
> Description -
> Condition - On Correspond
> Action - Notify Requestors and Ccs
> Template - Global template:Correspondence
> Stage - TransactionCreate
>
> template 5
> Correspondence
> Default correspondence template
> RT-Attach-Message: yes
> 1
> {$Transaction->Content()}
>
>
>
>
> On 10/10/07, matt wells <phanoko at gmail.com > wrote:
> >
> > When I create a ticket for a user they get an email.
> > When I close the ticket they get an email.
> > When I hit Reply in the ticket it shows and outgoing email but they do
> > not get it.  Nor does it get send to sendmail.
> >
> >
>
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