[rt-users] E-mail not going to ticket owner!

["Fábio M. Catunda"]

As I can see this is an old problem, but I still have no answer for it.

I googled a little based on those messages that I got from syslog:
No recipients found. Not sending.
Scrip 4,5,6 and 7 generates this message all the time, but I have no 
idea why.

Any idea how to solve it?

Thanks.


Fábio M. Catunda escreveu:
> Hi.
>
> I'm using rt 3.6.4-1 Debian package.
>
> I don't know it this is the default behavior or if I have some weird 
> situation here, if somebody can tell me it it's normal or not and 
> maybe a way to fix it I will appreciate, here is the situation:
>
> 1 - I sent an e-mail to rt at mydomain.com and a ticket have been created.
> 2 - user at mydomain.com assumed the ticket.
> 3 - user at mydomain.com replied and I received the answer.
> 4 - I replied the e-mail but user at mydomain.com do not received my answer
>
> This is a big problem, user at mydomain.com always have to click on every 
> ticket and have a look if there is some new answer, thats why I 
> believe that this is a problem.
>
> I have some peculiarities here. Users come from LDAP, so, apache 
> authenticate the user and RT automatically create the user in the 
> database.
>
> The group everyone have the following permissions:
>  CommentOnTicket
>  CreateSavedSearch
>  CreateTicket
>  EditSavedSearches
>  LoadSavedSearch
>  ModifySelf
>  ModifyTicket
>  OwnTicket
>  ReplyToTicket
>  SeeCustomField
>  SeeGroup
>  SeeQueue
>  ShowOutgoingEmail
>  ShowSavedSearches
>  ShowTicket
>  ShowTicketComments
>  StealTicket
>  TakeTicket
>
> Is there something else I need to do to make the owner and watchers 
> receive an e-mail when the ticket is answered?
>
> Thanks for the help.
>
> []'s, Catunda!
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