[rt-users] Problem with a user. Database problem?

[John Arends]

I hate to reply to myself, but I just discovered even if I make this 
"problem" user a superuser, it still can not create tickets because the 
drop down menu for creating tickets is still empty.

Could I have a serious database problem? Has anyone seen this before?

John Arends wrote:
> I just brought up a new RT system, and I have one user that appears to 
> be broken and I can't figure out what the problem was.
> 
> The current permissions situation is very simple. I created a group 
> which all my users belong to, and then created a number of queues, and 
> gave the group permissions on the queues.
> 
> For some reason when logging in as my one user, I was unable to see the 
> list of queues I should have permission to see in the Quick Search box. 
> It displayed empty. If I clicked the edit button, I could then see all 
> the queues there (with their boxes already checked). I hit save, and the 
> queues all show up in the user's quick search box.
> 
> So this user can see the queues to some extent, but the user does not 
> have permission to create tickets in any of the queues. The "New Ticket 
> in" drop down menu appears blank.
> 
> This makes no sense as the user is in a group that has CreateTicket 
> rights for all these queues as well as SeeQueue. Further, all the other 
> members of the group can see everything as I intend. For some reason 
> this one user is broken.
> 
> I don't think this is a permissions issue, because nothing unusual has 
> been done, and this 'bad' user is in a group exactly like other accounts 
> which do work properly. None of the users have any privs assigned to 
> them separately.
> 
> Any ideas?