[rt-users] Asset Tracker: add link to asset from Ticket custom field

[Matthew Keller]

In the "refers to" field of the ticket, put 'at://potsdam.edu/asset/66'
where 'potsdam.edu' is the name of the RT domain, and '66' is the number
of the ticket.


On Fri, 2007-10-12 at 10:57 -0400, Patterson, Craig wrote:
> Everyone,
> 
> I apologize for posting this on the RT list, but I can not find even an
> archive of the old AT list, and I'm sure I've seen the answer to my
> question there. 
> 
> Basically, I want to be able to link a ticket to an asset by putting the
> assets id in a custom field for the ticket.  I recall that it was quite
> simple.  You needed to put in a value in the "Link values to" for the
> tickets custom field, I just don't recall for the format was.