[rt-users] auto-assign on create from web ui?

[Gene LeDuc]

Hi Gary,

There might be a better way, but I use the GetHeader methof of the 
Attachment class to see if the Ticket's first transaction has any 
"Received" headers.  No received headers means not e-mail.

I can't find an example at the moment, but it would be something like
    if ( $self->TicketObj->Attachments->First->GetHeader("Received") ) ...

Gene

At 03:12 PM 10/15/2007, Gary Oberbrunner wrote:
>Is it possible to tell whether a ticket is coming from email (all our tickets
>from customers come in that way) or via the web ui (in which case it's entered
>by a tech)?  I'd like tickets entered via the web ui to get auto-assigned to
>the person entering them.
>
>thx,
>
>-- Gary Oberbrunner
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University