[rt-users] Asset Tracker: add link to asset from Ticketcustomfield

[Matthew Keller]

look in RT_SiteConfig.pm for what '$rtname' is set to - this is what you
should put in what you have marked as [mywebpath].

eg. Set( $rtname, 'potsdam.edu');

On Tue, 2007-10-16 at 13:16 -0400, Patterson, Craig wrote:
> Matthew,
> 
> I was trying your method without success.  If I use put
> at://[mywebpath]/asset/[assetid] in the "refers to" link, it returns
> Couldn't resolve 'at://testhelpdesk/rt/asset/1' into a URI.
> 
> If I change "at" to "http", RT accepts it, but it really is just a hyper
> link.  If I go to the asset page and look at "referred to by" is blank,
> and if I click the link itself from the ticket screen, it opens up a new
> window and I get a not found error.
> 
> Is there some step I'm missing?
> 
> Thanks for any suggestions,
> 
> Craig
> 
> -----Original Message-----
> From: Matthew Keller [mailto:kellermg at potsdam.edu] 
> Sent: Tuesday, October 16, 2007 9:39 AM
> To: Patterson, Craig
> Cc: Franzini, Gabriele [Nervianoms]; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Asset Tracker: add link to asset from
> Ticketcustomfield
> 
> What I explained is exactly the same thing, without the need for a
> custom field.
> 
> On Tue, 2007-10-16 at 09:33 -0400, Patterson, Craig wrote:
> > Thanks Matthew and Gabrielle,
> > 
> > What I was trying to do was a little more complex, I probably didn't
> > explain it very well.  I wanted make the asset a "refers to" link from
> > the ticket's links page.  Luckily I finally found the solution in our
> > old development DB.  The solution required a scrip which I found on
> the
> > old asset tracker list ages ago...
> > 
> > Custom Condition:
> > my $trans = $self->TransactionObj->Type;
> > my $new_value = $self->TransactionObj->NewValue;
> > my $cf_id = $self->TransactionObj->Field;
> > 
> > if ($trans ne 'CustomField') { return 0; }
> > if (! $new_value) { return 0; }
> > my $cf = new RT::CustomField($RT::SystemUser);
> > my ($id,$msg) = $cf->Load($cf_id);
> > 
> > if (!$id) {
> >    $RT::Logger->crit("Could not load CF: $msg");
> >    return 0;
> > }
> > if ($cf->Name ne 'asset') { return 0; }
> > 
> > 1;
> > 
> > Custom action preparation code:
> > 1;
> > 
> > Custom action cleanup code:
> > my $new_value = $self->TransactionObj->NewValue;
> > my $asset = RTx::AssetTracker::Asset->new($self->CurrentUser);
> > my ($id,$msg) = $asset->Load($new_value);
> > if (! $id) {
> >    $RT::Logger->crit("Could not load asset $new_value: $msg");
> >    return 0;
> > }
> > ($id,$msg) = $self->TicketObj->AddLink(Type => 'RefersTo', Target =>
> > $asset->URI);
> > if (! $id) {
> >    $RT::Logger->crit("Could not AddLink: $msg");
> >    return 0;
> > }
> > 1;
> > 
> > So now I can type in the name of the asset on in Tickets custom field
> > and automatically link it to the asset.  What is the benefit?  We
> don't
> > have to change our ticket creation process for regular user requests,
> > ie, from the phone or from email.  Plus, we can look at the asset and
> > see all of the tickets associated to it in the "Referred to by" area.
> > 
> > Craig
> >  
> > -----Original Message-----
> > From: Matthew Keller [mailto:kellermg at potsdam.edu] 
> > Sent: Monday, October 15, 2007 10:01 AM
> > To: Patterson, Craig
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Asset Tracker: add link to asset from Ticket
> > customfield
> > 
> > In the "refers to" field of the ticket, put
> 'at://potsdam.edu/asset/66'
> > where 'potsdam.edu' is the name of the RT domain, and '66' is the
> number
> > of the ticket.
> > 
> > 
> > On Fri, 2007-10-12 at 10:57 -0400, Patterson, Craig wrote:
> > > Everyone,
> > > 
> > > I apologize for posting this on the RT list, but I can not find even
> > an
> > > archive of the old AT list, and I'm sure I've seen the answer to my
> > > question there. 
> > > 
> > > Basically, I want to be able to link a ticket to an asset by putting
> > the
> > > assets id in a custom field for the ticket.  I recall that it was
> > quite
> > > simple.  You needed to put in a value in the "Link values to" for
> the
> > > tickets custom field, I just don't recall for the format was.
> > 
> > 
>