[rt-users] Recurring Tickets

[Gene LeDuc]

Hi Mark,

I'd do this using a cron script that runs daily and checks to see if there 
are any open tickets of that type (standard subject maybe?).  If not, have 
it send an e-mail to RT that opens a new ticket.  This should be pretty 
straightforward using RT's perl API.  Your OnCreate scrip can take care of 
setting the due date.

Regards,
Gene

At 08:18 AM 10/18/2007, Roedel, Mark wrote:
>We recently welcomed our campus physical plant into our installation of
>RT, and have been gradually making tweaks to make them happy.
>
>One thing they've asked for is the ability to create recurring tickets
>to track their periodic maintenance activities.  I picture the result
>looking something like this:
>
>         (1) Add a custom field for tickets in their queues where they
>can
>             provide a recurrence interval (in days) for this task, and
>then
>
>         (2) Create a scrip, triggered when a ticket is resolved, that
>creates
>             a clone of that ticket with the new due date set based on
>that
>             interval
>
>Has anybody done anything similar in RT that wouldn't mind sharing?  Or
>see a way it could be done better/more efficiently/more elegantly?
>
>Thanks!
>
>
>--
>Mark Roedel
>Senior Programmer / Analyst
>LeTourneau University
>Longview, Texas  USA
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University