[rt-users] Queue transfer rights

Helmuth Ramirez HelmuthRamirez at compupay.com
Thu Oct 18 14:53:10 EDT 2007


Looks like that did it. 

Thanks Kenn!!

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sent: Thursday, October 18, 2007 1:47 PM
To: Helmuth Ramirez
Cc: rt Users
Subject: Re: [rt-users] Queue transfer rights

Helmuth,


	I didn't see "ModifyTicket" listed. I believe that changing the
Queue 
classifies the action as a ticket modification, since I don't see "Queue

Change" specifically. Hope this helps.

Kenn
LBNL

On 10/18/2007 9:12 AM, Helmuth Ramirez wrote:
> Hi everyone,
>   What rights would I need to give someone to allow them to transfer
> from one queue to another?  Specifically:
> 
> They belong to Queue A, they receive the ticket in their queue, after
> troubleshooting they realize the issue needs to go to Queue B, what
> rights do the Queue A members need to transfer into Queue B?
> 
> Currently I have:
> 
> CommentonTicket
> CreateTicket
> SeeQueue
> StealTicket
> TakeTicket
> 
> What am I missing?  I tried looking in the archives with no luck :(
> 
> Cheers!!
> Helmuth
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