[rt-users] problem regarding custom fields.....

[Krishna Prasad]

Thanks for your reply. It helped me a lot in finding the solution.


With Regards, 
Krishna Prasad 


-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sent: Thursday, October 18, 2007 11:26 PM
To: krishna.prasad at spartanlabs.com
Cc: 'Drew Barnes'; rt-users at lists.bestpractical.com;
rt-users-request at lists.bestpractical.com
Subject: Re: [rt-users] problem regarding custom fields.....

Krishna,


	Besides giving queue/ticket rights to groups, groups also have to
have 
rights to a Custom Field in order to see it and/or modify it. 
Administration of a Custom Field involves changing the type of data 
expected, creating new ones, etc. Those rights are granted via Queue 
rights for groups. To see the CF in a ticket or modify it (within it's 
data drop down) is a right you grant by going to 
Configuration->CustomFields->SelectField->Group Rights. Select the 
rights you want the different groups to have when dealing with the 
ticket custom field. Hope this helps.

Kenn
LBNL

On 10/18/2007 7:24 AM, Krishna Prasad wrote:
> Hi,
> 
>  
> 
> I have a query regarding custom fields:
> 
>  
> 
> I have created different custom fields and the root user can able to see 
> the custom fields and can change or modify the custom fields. But the 
> owner of the ticket cannot able to see the custom fields and can also 
> change or modify the custom fields. Whether we have to change the group 
> rights or user rights? Can any one please help me in finding this
solution?
> 
>  
> 
> Thanks!!!
> 
>  
> 
>  
> 
> With Regards,
> 
> Krishna Prasad
> 
> 
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