[rt-users] RT tickets resolved and tickets unowned list problem

[Kenneth Crocker]

DSA,


	We have RT 3.4.5 and have set or privileges to not allow just "any" 
privileged user to see tickets they have no relation to and do not have 
this problem. The modification of your code seems a bit of over kill 
when the result you seem to be looking for can be accomplished with more 
specific allocation of rights. What do you have for your global and 
queue rights for systems groups, roles, groups, and users? Perhaps we 
can simplify this.


Kenn
LBNL

On 10/22/2007 1:53 AM, dsa sadf wrote:
> Hi everyone,
> 
> I am using RT 3.4.5, running on a CentOS box. I was trying to restrict 
> some privileged users from seeing tickets on queues they weren't allowed 
> to. I managed to do that but in the process caused the 'Top 10 Resolved 
> tickets' and 'Top 10 Unowned tickets' lists to display inaccurate 
> tickets. For example, the 'Top 10 Resolved tickets' list shows some 
> unowned and new tickets and the 'Top 10 Unowned tickets' list shows some 
> resolved tickets.
> 
> I had added the following code to my 'MyRequests' file in order to 
> restrict queue access for that user:
> 
> my $Queues = RT::Queues->new($session{'CurrentUser'});
> $Queues->UnLimit();
> my $myQueues = "";
> while (my $queue = $Queues->Next) {
>        next unless ($queue->CurrentUserHasRight('ShowTicket'));
>        $myQueues .= " OR Queue = '" . $queue->Name . "'";
> }
> $myQueues =~ s/^ OR //g;
> 
> 
> my $Query = "Owner = 'Nobody' AND $myQueues AND ( Status = 'new' OR 
> Status = 'open')";
> 
> and for the 'MyResolved' file, the same code except for the last line 
> which reads:
> 
> my $Query = "Owner = 'Nobody' AND $myQueues AND ( Status = 'resolved)";
> 
> 
> Could anyone help me identify what the problem could be?
> 
> 
> Regards,
> 
> Raj
> 
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