[rt-users] New to RT - doco frustrations

[Christopher Short]

Thanks Phil - it looks promising!
The wiki here also looks quite clear and informative
http://www.css.washington.edu/wiki/How_to

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Epstein, Philip
Sent: Thursday, October 25, 2007 4:53 AM
To: RT-Users at lists.bestpractical.com
Subject: RE: [rt-users] New to RT - doco frustrations

Hey Chris, I found the documentation from the MIT IS department to be helpful,
especially from the perspective of the "ordinary user":

http://web.mit.edu/tooltime/notebook/reference/documentation.html

Phil

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher Short
Sent: Thursday, October 18, 2007 1:29 AM
To: RT-Users at lists.bestpractical.com
Subject: RE: [rt-users] New to RT - doco frustrations

Thanks Robert, I guess I've got a foot in multiple camps - I am au fait with
perl, and might be doing some fancy scrip stuff later, but for the moment I just
want to stay one step ahead of the users/the tech support team. I at least want
to understand everything that ordinary users will see when they log into RT -
for example "approvals". The most appropriate wiki page seemed to be
http://wiki.bestpractical.com/view/ManualApprovals but it's not very clear.

(Also I'm not sure of the etiquette but I prefer to post all replies back to the
mailing list in case the info helps someone else)
Chris

-----Original Message-----
From: Robert Long [mailto:rlong at bluegecko.net]
Sent: Thursday, October 18, 2007 2:57 PM
To: Christopher Short
Subject: Re: [rt-users] New to RT - doco frustrations

If you're just going to administer RT, the book should be fine, if
you're going to be developing scrips and the such, you should use
perldoc and be proficient with perl.  I know that's probably not what
you're wanting to hear, but AFAIK no good documentation of the methods
or data structures for RT exists anywhere.

.r'


Christopher Short wrote:
>
> Hi,
>
> I'm new to RT but am flogging it at my company so I'd like to
> understand the different features it has to offer.
>
> It seems pretty cool and exciting.
>
>
>
> BUT ... much of the wiki.bestpractical.com is broken-formatted and hard
> to follow. I gather that it's been switched from Kwiki formatting to
> Wifty, and that seems to have broken formatting on many pages. There's
> not a single mention of Wifty on the wiki, and I can't find
> information on the wifty markup anywhere. I see that someone else
> asked about the markup recently and got no reply.
>
>
>
> I'll get the O'Reilly book at some stage, but it's over two years old,
> so I'd imagine it would be quite out of date by now - I'd prefer some
> online source.
>
>
>
> Has wiki.bestpractical.com been superceded by some other site as the
> primary guide to RT?
>
>
>
> thanks,
>
> Chris
>
>
>
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