[rt-users] Email communication stopsrandomly...rebootingapacheresolves
Drew Barnes
barnesaw at ucrwcu.rwc.uc.edu
Thu Oct 25 09:20:35 EDT 2007
Anything in your RT logs around the time it stops sending mail? That
info will likely be more useful than a list of perl modules.
John Wells wrote:
>
> > That's practical! It works on 3.6.3 too!
>
> Cool...so now we know how to get the info out. Now, how to fix this
> issue? Does something need to be upgraded? How can we debug this? Anyone?
>
> Here's my config info a la RT:
>
> Loaded perl modules
>
> Perl v5.8.8 under linux
> Apache2::Access v2.000002;
> Apache2::Connection v2.000002;
> Apache2::Const v2.000002;
> Apache2::Filter v2.000002;
> Apache2::Log v2.000002;
> Apache2::Module v2.000002;
> Apache2::RequestIO v2.000002;
> Apache2::RequestRec v2.000002;
> Apache2::RequestUtil v2.000002;
> Apache2::Response v2.000002;
> Apache2::ServerRec v2.000002;
> Apache2::ServerUtil v2.000002;
> Apache2::Status v4.00;
> Apache2::SubRequest v2.000002;
> Apache2::URI v2.000002;
> Apache2::Util v2.000002;
> Apache::DBI v1.04;
> Apache::Session v1.81;
> Apache::Session::Generate::MD5 v2.1;
> Apache::Session::Lock::Null v1.01;
> Apache::Session::Postgres v1.01;
> Apache::Session::Serialize::Base64 v1.00;
> Apache::Session::Store::DBI v1.02;
> Apache::Session::Store::Postgres v1.03;
> APR v0.009000;
> APR::Brigade v0.009000;
> APR::Bucket v0.009000;
> APR::Const v0.009000;
> APR::Date v0.009000;
> APR::Pool v0.009000;
> APR::Table v0.009000;
> APR::URI v0.009000;
> APR::Util v0.009000;
> AutoLoader v5.60;
> base v2.07;
> Benchmark v1.07;
> bytes v1.02;
> Cache::Simple::TimedExpiry v0.26;
> Calendar::Simple v1.17;
> Carp v1.04;
> CGI v3.15;
> CGI::Cookie v1.26;
> CGI::Util v1.5;
> Class::Container v0.12;
> Class::Data::Inheritable v0.04;
> Class::ReturnValue v0.53;
> Clone v0.18;
> constant v1.05;
> Cwd v3.12;
> Data::Dumper v2.121_08;
> Date::Format v2.22;
> Date::Parse v2.27;
> DBD::Pg v1.49;
> DBD::Sponge v11.10;
> DBI v1.53;
> DBIx::SearchBuilder v1.45;
> DBIx::SearchBuilder::Union v0;
> DBIx::SearchBuilder::Unique v0.01;
> Devel::StackTrace v1.11;
> Devel::StackTraceFrame v0.6;
> Digest::base v1.00;
> Digest::MD5 v2.36;
> DynaLoader v1.04;
> Encode v2.12;
> Encode::Alias v2.04;
> Encode::Config v2.01;
> Encode::Encoding v2.02;
> Encode::Guess v2.00;
> Encode::Unicode v2.02;
> Errno v1.0901;
> Exception::Class v1.21;
> Exception::Class::Base v1.2;
> Exporter v5.58;
> Exporter::Heavy v5.58;
> Fcntl v1.05;
> fields v2.03;
> File::Basename v2.74;
> File::Glob v1.05;
> File::Path v1.08;
> File::Spec v3.12;
> File::Spec::Functions v1.3;
> File::Spec::Unix v1.5;
> File::Temp v0.16;
> FileHandle v2.01;
> HTML::Element v3.16;
> HTML::Entities v1.35;
> HTML::Formatter v2.04;
> HTML::FormatText v2.04;
> HTML::Mason v1.35;
> HTML::Mason::ApacheHandler v1.69;
> HTML::Mason::Exception v1.1;
> HTML::Mason::Exception::Abort v1.1;
> HTML::Mason::Exception::Compilation v1.1;
> HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
> HTML::Mason::Exception::Compiler v1.1;
> HTML::Mason::Exception::Decline v1.1;
> HTML::Mason::Exception::Params v1.1;
> HTML::Mason::Exception::Syntax v1.1;
> HTML::Mason::Exception::System v1.1;
> HTML::Mason::Exception::TopLevelNotFound v1.1;
> HTML::Mason::Exception::VirtualMethod v1.1;
> HTML::Mason::Exceptions v1.43;
> HTML::Parser v3.55;
> HTML::Scrubber v0.08;
> HTML::Tagset v3.10;
> HTML::TreeBuilder v3.13;
> HTTP::Date v1.47;
> I18N::LangTags v0.35;
> I18N::LangTags::Detect v1.03;
> I18N::LangTags::List v0.35;
> integer v1.00;
> IO v1.22;
> IO::File v1.13;
> IO::Handle v1.25;
> IO::InnerFile v2.110;
> IO::Lines v2.110;
> IO::Scalar v2.110;
> IO::ScalarArray v2.110;
> IO::Seekable v1.1;
> IO::Wrap v2.110;
> IO::WrapTie v2.110;
> IPC::Open2 v1.02;
> IPC::Open3 v1.02;
> lib v0.5565;
> List::Util v1.18;
> Locale::Maketext v1.09;
> Locale::Maketext::Fuzzy v0.02;
> Locale::Maketext::Lexicon v0.62;
> Locale::Maketext::Lexicon::Gettext v0.15;
> Log::Dispatch v2.11;
> Log::Dispatch::Base v1.09;
> Log::Dispatch::Output v1.26;
> Log::Dispatch::Screen v1.17;
> Log::Dispatch::Syslog v1.18;
> Mail::Address v1.74;
> Mail::Field v1.74;
> Mail::Field::AddrList v1.74;
> Mail::Field::Date v1.74;
> Mail::Header v1.74;
> Mail::Internet v1.74;
> MIME::Base64 v3.07;
> MIME::Body v5.420;
> MIME::Decoder v5.420;
> MIME::Decoder::Base64 v5.420;
> MIME::Decoder::Binary v5.420;
> MIME::Decoder::NBit v5.420;
> MIME::Decoder::QuotedPrint v5.420;
> MIME::Entity v5.420;
> MIME::Field::ContDisp v5.420;
> MIME::Field::ConTraEnc v5.420;
> MIME::Field::ContType v5.420;
> MIME::Field::ParamVal v5.420;
> MIME::Head v5.420;
> MIME::Parser v5.420;
> MIME::QuotedPrint v3.07;
> MIME::Tools v5.420;
> MIME::Words v5.420;
> mod_perl v2.000002;
> mod_perl2 v2.000002;
> ModPerl::Const v2.000002;
> Module::Versions::Report v1.02;
> overload v1.04;
> Params::Validate v0.77;
> POSIX v1.09;
> re v0.05;
> Regexp::Common v2.120;
> Regexp::Common::delimited v2.104;
> RT v3.6.1;
> RT::Interface::Email v2;
> Scalar::Util v1.18;
> SelectSaver v1.01;
> Socket v1.78;
> Storable v2.15;
> strict v1.03;
> Symbol v1.06;
> Sys::Syslog v0.13;
> Text::Autoformat v1.13;
> Text::Quoted v1.8;
> Text::Reform v1.11;
> Text::Tabs v2005.0824;
> Text::Template v1.44;
> Text::Wrapper v1.000;
> Time::HiRes v1.86;
> Time::JulianDay v2003.1125;
> Time::Local v1.11;
> Time::ParseDate v2003.1126;
> Time::Timezone v2003.0211;
> Time::Zone v2.22;
> Tree::Simple v1.17;
> UNIVERSAL v1.01;
> UNIVERSAL::require v0.10;
> URI v1.35;
> URI::Escape v3.28;
> URI::URL v5.03;
> URI::WithBase v2.19;
> utf8 v1.06;
> vars v1.01;
> Want v0.09;
> warnings v1.05;
> warnings::register v1.01;
> XSLoader v0.06;
>
>
>
> RT Variables
> RT::AmbiguousDayInPast 1
> RT::BasePath /usr/share/request-tracker3.6
> RT::BinPath /usr/bin
> RT::CORE_CONFIG_FILE /etc/request-tracker3.6/RT_Config.pm
> RT::CommentAddress rt-comment at rt.timco.aero
> RT::CorrespondAddress rt at rt.timco.aero
> RT::DatabaseHost localhost
> RT::DatabaseName rtdb
> RT::DatabasePassword Password not printed
> RT::DatabaseRTHost localhost
> RT::DatabaseType Pg
> RT::DatabaseUser rtuser
> RT::DateDayBeforeMonth 1
> RT::DefaultSearchResultFormat '<B><A
> HREF="/rt/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
> '<B><A
> HREF="/rt/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
> Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
> '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
> '<small>__ToldRelative__</small>',
> '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
> RT::DefaultSummaryRows 10
> RT::EmailOutputEncoding utf-8
> RT::EtcPath /etc/request-tracker3.6
> RT::FriendlyFromLineFormat "%s via RT" <%s>
> RT::FriendlyToLineFormat "%s of rt.timco.aero Ticket #%s":;
> RT::LocalEtcPath /usr/local/share/request-tracker3.6/etc
> RT::LocalLexiconPath /usr/local/share/request-tracker3.6/po
> RT::LocalPath /usr/local/share/request-tracker3.6
> RT::LogDir /var/log/request-tracker3.6
> RT::LogToFileNamed rt.log
> RT::LogToScreen error
> RT::LogToSyslog debug
> RT::LogoURL /rt/NoAuth/images/bplogo.gif
> RT::LoopsToRTOwner 1
> RT::MailCommand sendmailpipe
> RT::MasonComponentRoot /usr/share/request-tracker3.6/html
> RT::MasonDataDir /var/cache/request-tracker3.6/mason_data
> RT::MasonLocalComponentRoot /usr/local/share/request-tracker3.6/html
> RT::MasonSessionDir /var/cache/request-tracker3.6/session_data
> RT::MaxAttachmentSize 10000000
> RT::MaxInlineBody 13456
> RT::MessageBoxWidth 72
> RT::MessageBoxWrap HARD
> RT::MinimumPasswordLength 5
> RT::OldestTransactionsFirst 1
> RT::Organization www.timco.aero
> RT::OwnerEmail root
> RT::RTAddressRegexp ^rt\@example.com$
> RT::RecordOutgoingEmail 1
> RT::RedistributeAutoGeneratedMessages privileged
> RT::SITE_CONFIG_FILE /etc/request-tracker3.6/RT_SiteConfig.pm
> RT::SendmailArguments -oi -t
> RT::SendmailBounceArguments -f "<>"
> RT::SendmailPath /usr/sbin/sendmail
> RT::ShowTransactionImages 1
> RT::StrictLinkACL 1
> RT::Timezone US/NewYork
> RT::UseFriendlyFromLine 1
> RT::VERSION 3.6.1
> RT::VarPath /var/cache/request-tracker3.6
> RT::WebBaseURL http://rt.timco.aero
> RT::WebDefaultStylesheet 3.5-default
> RT::WebFlushDbCacheEveryRequest 1
> RT::WebImagesURL /rt/NoAuth/images/
> RT::WebPath /rt
> RT::WebPort 80
> RT::WebURL http://rt.timco.aero/rt/
> RT::rtname rt.timco.aero
> Perl configuration
>
> Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
> Platform:
> osname=linux, osvers=2.6.18.3, archname=i486-linux-gnu-thread-multi
> uname='linux saens 2.6.18.3 #1 smp sat nov 25 13:39:52 est 2006
> i686 gnulinux '
> config_args='-Dusethreads -Duselargefiles -Dccflags=-DDEBIAN
> -Dcccdlflags=-fPIC -Darchname=i486-linux-gnu -Dprefix=/usr
> -Dprivlib=/usr/share/perl/5.8 -Darchlib=/usr/lib/perl/5.8
> -Dvendorprefix=/usr -Dvendorlib=/usr/share/perl5
> -Dvendorarch=/usr/lib/perl5 -Dsiteprefix=/usr/local
> -Dsitelib=/usr/local/share/perl/5.8.8
> -Dsitearch=/usr/local/lib/perl/5.8.8 -Dman1dir=/usr/share/man/man1
> -Dman3dir=/usr/share/man/man3 -Dsiteman1dir=/usr/local/man/man1
> -Dsiteman3dir=/usr/local/man/man3 -Dman1ext=1 -Dman3ext=3perl
> -Dpager=/usr/bin/sensible-pager -Uafs -Ud_csh -Uusesfio -Uusenm
> -Duseshrplib -Dlibperl=libperl.so.5.8.8 -Dd_dosuid -des'
> hint=recommended, useposix=true, d_sigaction=define
> usethreads=define use5005threads=undef useithreads=define
> usemultiplicity=define
> useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
> use64bitint=undef use64bitall=undef uselongdouble=undef
> usemymalloc=n, bincompat5005=undef
> Compiler:
> cc='cc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS
> -DDEBIAN -fno-strict-aliasing -pipe -I/usr/local/include
> -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64',
> optimize='-O2',
> cppflags='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS -DDEBIAN
> -fno-strict-aliasing -pipe -I/usr/local/include'
> ccversion='', gccversion='4.1.2 20061115 (prerelease) (Debian
> 4.1.1-20)', gccosandvers=''
> intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
> d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
> ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
> lseeksize=8
> alignbytes=4, prototype=define
> Linker and Libraries:
> ld='cc', ldflags =' -L/usr/local/lib'
> libpth=/usr/local/lib /lib /usr/lib
> libs=-lgdbm -lgdbm_compat -ldb -ldl -lm -lpthread -lc -lcrypt
> perllibs=-ldl -lm -lpthread -lc -lcrypt
> libc=/lib/libc-2.3.6.so, so=so, useshrplib=true,
> libperl=libperl.so.5.8.8
> gnulibc_version='2.3.6'
> Dynamic Linking:
> dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E'
> cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
>
>
>
> --
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