[rt-users] new address added in cc list when the issue isstill open?

[Krishna Prasad]

Hi Jason Smith,

Thank you very much for giving me a good solution for this.

It helped me a lot and I have fixed this issue using the scrip that you have
given in 

http://wiki.bestpractical.com/view/AddWatchersOnCorrespond

With Regards, 
Krishna Prasad 

-----Original Message-----
From: Jason A. Smith [mailto:smithj4 at bnl.gov] 
Sent: Thursday, October 25, 2007 8:05 PM
To: Jose Antonio Canton Olid
Cc: krishna.prasad at spartanlabs.com; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] new address added in cc list when the issue isstill
open?

On Thu, 2007-10-25 at 14:54 +0200, Jose Antonio Canton Olid wrote:
> I think that "Set($ParseNewMessageForTicketCcs,false);" can solve
> this.
> 
> Josep

This will only work when a ticket is created when RT received an email.
To get the same behavior for opened ticket correspondences, I created a
Scrip in RT, which I documented in RT's Wiki:

http://wiki.bestpractical.com/view/AddWatchersOnCorrespond

~Jason

>                                    
> ______________________________________________________________________
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Krishna
> Prasad
> Sent: jueves, 25 de octubre de 2007 14:47
> To: 'Drew Barnes'; 'Kenneth Crocker';
> rt-users-request at lists.bestpractical.com;
> rt-users at lists.bestpractical.com
> Subject: [rt-users] new address added in cc list when the issue is
> still open?
> 
> 
>  
> 
> I have a query regarding as below:
> 
>  
> 
> If a new address added in the 'CC' list in the email correspondence by
> the client or owner while the issue is still open, gets added in the
> RT system in its 'CC' list for future correspondence. Can any one help
> on this issue?
> 
>  
> 
> Thanks!!!
> 
>  
> 
>  
> 
> With Regards, 
> 
> KrishnaPrasad 
> 
>