R: R: [rt-users] RT 3.6.3 Reverse History Order patch

[o.nash at cs.ucc.ie]

Ruslan
Thankyou very much
that worked !
I must confess my ignorance of Perl and also RT,
how about an explanation of what that 1; did ?

thanks again.
Olly

On Tue, 30 Oct 2007, Ruslan Zakirov wrote:

> add "1;" as the bottom most line in the config.

On 10/30/07, o.nash at cs.ucc.ie <o.nash at cs.ucc.ie> wrote:
> Thanks,Gianluca and others,
> I decided to retry one more time
> After I edit RT_SiteConfig with:-
> Set($OldestTransactionsFirst, '0');
>
> When I restart apache it fails with this error in error_log:
>
> [Mon Oct 29 20:32:51 2007] [error] Couldn't load RT config file
> /opt/rt3/etc/RT_SiteConfig.pm as user root / group root.\nThe file is
> owned by user root and group rt.\nThis usually means that the user/group
> your webserver is running as cannot read the file.\nBe careful not to make
> the permissions on this file too liberal, because it contains
> database\npasswords.  You may need to put the webserver user in the
> appropriate group (rt) or change\npermissions be able to run
> succesfully\n/opt/rt3/etc/RT_SiteConfig.pm did not return a true value at
> /opt/rt3/lib/RT.pm line 141.\nBEGIN failed--compilation aborted at
> /opt/rt3/bin/webmux.pl line 76.\nCompilation failed in require at (eval 2)
> line 1.\n
> [Mon Oct 29 20:32:51 2007] [error] Can't load Perl file:
> /opt/rt3/bin/webmux.pl for server cshelp.ucc.ie:80, exiting...
>
> With
> Set($OldestTransactionsFirst, '1');
> It starts without ant error:
>
> Mon Oct 29 20:34:46 2007] [notice] Apache/2.0.59 (Unix) mod_perl/2.0.3
> Perl/v5.8.8 configured -- resuming normal operations
>
> Thats the problem.
> thanks
> Olly
>
>   On Mon, 29
> Oct 2007, Gianluca Cecchi wrote:
>
> >
> > Set($OldestTransactionsFirst, '0');
> > is working fine for me too in 3.6.5... without modifing /opt/rt3/local/html/Ticket/Elements/ShowHistory
> > I didn't know at all about this option for transaction history screen rendering ...
> >
> >
> >> -----Messaggio originale-----
> >> Da: Roy El-Hames [mailto:rfh at pipex.net]
> >> Inviato: lunedì 29 ottobre 2007 17.04
> >> A: o.nash at cs.ucc.ie
> >> Cc: Gianluca Cecchi; rt-users at lists.bestpractical.com
> >> Oggetto: Re: R: [rt-users] RT 3.6.3 Reverse History Order patch
> >>
> >> Olly;
> >> I am running 3.6.3 and newest transactions at the top, I have
> >> Set($OldestTransactionsFirst, '0'); working fine for me ...
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> --
> Oliver Nash
> Computer Systems Support Group
> Department of Computer Science
> University College Cork
> Ireland
> EMAIL:o.nash at cs.ucc.ie
> PHONE:+35321 4902972
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today.
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>


-- 
Best regards, Ruslan.

--
Oliver Nash
Computer Systems Support Group
Department of Computer Science
University College Cork
Ireland
EMAIL:o.nash at cs.ucc.ie
PHONE:+35321 4902972