[rt-users] ShowUserEntry file (solved)

[mailing list]

--- mailing list <sunlist at yahoo.com> wrote:

> I found th link below regarding changing displaying UID to RealName.
> However, my ShowUserEntry file already contains <%$User->RealName%>
> and creating/modifying ticket does not displays the RealName.  The
> parameter in the post below indicates <%($User->RealName)> is there a
> % missing or is my parameter incorrect?
> 
>      http://marc.info/?l=rt-users&m=118944517115245&w=2

One of the guy at work solved the issue by editing the file ColumnMap located
in
/opt/rt3/local/html/Elements/RT__Ticket/ and modified the OwnerName value to
RealName.



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