[rt-users] CC: and BCC: fields when Commenting

[Stephen Turner]

Fran,

Ccs and Bccs that you type while adding a comment or reply are 
counted as "Other Recipients" in the scrip world. From the behavior 
you describe I'm guessing you have:

On Correspond Notify Other Recipients using Template some-template

but not

On Comment Notify Other Recipients as Comment using Template some-template

The "Notify Ccs as Comment" action will only notify Cc watchers, not 
Ccs you type on the comment screen.

Steve

At Friday 9/7/2007 03:00 PM, Fran Fabrizio wrote:


>Am I not understanding how those CC and BCC fields should work when
>Commenting?  They work when Replying.  Do they depend on a scrip being
>defined, or is this inherent behavior?  And if they do depend on a scrip
>being defined, did I mis-define my scrip?
>
>Thanks,
>Fran
>
>--