[rt-users] Merging 2 users with different emails into one

Prakash Velayutham prakash.velayutham at cchmc.org
Tue Sep 11 13:04:59 EDT 2007


I am running RT 3.6.3. Is there a way to move tickets belonging to  
one user to another (with a different email address)? In my setting  
(and I guess there are others out there with this same issue), there  
are several users who have multiple email addresses from which they  
have submitted requests, and now have several logins to look at these  
tickets. I want to consolidate these under the user's primary email  
address and inform the user to always use that email to communicate  
with RT.

Canonicalized email solution would work fine if I knew before hand  
all the email addresses of the user, but not after those tickets have  
been created, right?

Thanks for any help,

More information about the rt-users mailing list