[rt-users] Auto-creating child tickets

[Mathew Snyder]

ACH!!!

I figured out the problem.  I wasn't setting the Type to 'ticket' in the template.

Keep up with me and what I'm up to: http://theillien.blogspot.com


Mathew Snyder wrote:
> I'm still trying to sort through this.  A little more info:
> 
> *I'm logged in as root (SuperUser rights).
> *I've not assigned any rights to any other user or group (with one exception;
> see below).
> *I'm creating a ticket in one queue for which the Auto-ticket creation is
> configured.
> *I can see this ticket and do everything associated with it.
> *The queue into which the auto-created ticket goes has the following rights for
> everyone: CommentOnTicket, CreateTicket, ModifyTicket, OwnTicket, ReplyToTicket,
> SeeQueue, ShowTicket, ShowTicketComments, TakeTicket.
> *If I create a ticket directly in the auto-created ticket's target queue I can
> see it.
> *The only tickets which don't show up are those created automatically.
> 
> Any further assistance on this issue will be infinitely appreciated.
> 
> Keep up with me and what I'm up to: http://theillien.blogspot.com
> 
> 
> Roy El-Hames wrote:
>> Matthew;
>> Have you looked at the permissions you have on that queue, do you have
>> Show Ticket right ..
>> Roy
>>
>> Mathew wrote:
>>> Does anyone have any thoughts on this?
>>>
>>> Keep up with my goings on at http://theillien.blogspot.com
>>>
>>> Mathew wrote:
>>>  
>>>> I've applied the approval creation explanations on the wiki to an
>>>> auto-child ticket creation.  However, the child tickets don't appear in
>>>> the queue I've set them to.  Looking in the database, I see that the
>>>> tickets do exists and they are in the queue they are supposed to be in
>>>> but they aren't in the GUI.  Anyone know what I should be looking at to
>>>> resolve this?
>>>>
>>>>     
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