[rt-users] Help with Reminders in tickets

[Kenneth Crocker]

Matt,


	You could just give that user a query for all the tickets on which they 
are the requestor. Anyway, Reminders are on the ticket table with the 
type = "reminder". That way the routines for Links knows to display them 
differently. When writing your scrip, be sure to set the type to 
"reminder" when creating the ticket. For the link table, you need to be 
sure the base, target, local target, and local base are set correctly 
with the URLs as well as make the type "RefersTo". I think the query is 
much simpler.

Kenn
LBNL

On 9/17/2007 1:17 PM, matt wells wrote:
> Does anyone know what this feature is calling?  I'm trying to figure out 
> how to make a scrip to create a reminder for a user on a ticket when 
> it's created.
> 
> 
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