[rt-users] adding Take to default query

Adam Savage Adam_Savage at skillsoft.com
Wed Sep 19 09:08:27 EDT 2007


What I'd like to do is add a take command next to each ticket in each
queue. Basically exactly how the "10 newest unowned tickets
<http://amrnasabox/Search/Results.html?Order=DESC%7CASC%7CASC%7CASC&Quer
y=%20Owner%20%3D%20'Nobody'%20AND%20(%20Status%20%3D%20'new'%20OR%20Stat
us%20%3D%20'open')&Rows=10&OrderBy=Created%7CQueue&Format='%3Ca%20href%3
D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE
%3A%23'%2C%0A'%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22
%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2C%0A'__QueueName__'%2C%0A'_
_ExtendedStatus__'%2C%0A'__CreatedRelative__'%2C%0A'%3CA%20HREF%3D%22%2F
Ticket%2FDisplay.html%3FAction%3DTake%26id%3D__id__%22%3ETake%3C%2Fa%3E%
2FTITLE%3A%26nbsp%3B%20'&RowsPerPage=25> " is setup with the Take
command - I'd like to make it universal for all queues.

 

Is this possible? And if so how would I go about doing this?

 

Thank you!

 

-Adam

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