[rt-users] adding Take to default query

Adam Savage Adam_Savage at skillsoft.com
Wed Sep 19 09:27:06 EDT 2007

Hi Iounes,

Thanks for the reply.. I am running version 3.6.3 - so then I guess my
question is how can I make the default layout to include this when
someone clicks on their desired queue.. I'd like this to be a global
setting. It already is with the UnOwned query on all users home pages
but not in the default queue listing pages.



-----Original Message-----
From: Iounes GARDON /iog .Y [mailto:iounes.gardon at mikrosimage.fr] 
Sent: Wednesday, September 19, 2007 9:19 AM
To: Adam Savage
Cc: RT-Users
Subject: Re: [rt-users] adding Take to default query

Hello Adam,

Your request has already been implemented. I'm using RT 3.6.3 and
a Take link next to each unowned ticket.
You can upgrade your RT or compare the code of your RT version and RT
3.6.3 to find how to do this.

Good luck.



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