[rt-users] RT At A Glance

[slamp slamp]

Can anyone point me on how to build a search to search for unowned
tickets but only to the groups you belong to?

we have multiple groups, one group has access to every queue and when
i build a search for all unowned tickets, all tickets from different
queues are shown. the reason for this is we want this one group to
manage all other groups/queues but not necessarily the tickets
themselves.