[rt-users] RT At A Glance

slamp slamp slackamp at gmail.com
Thu Sep 20 11:01:34 EDT 2007


Can anyone point me on how to build a search to search for unowned
tickets but only to the groups you belong to?

we have multiple groups, one group has access to every queue and when
i build a search for all unowned tickets, all tickets from different
queues are shown. the reason for this is we want this one group to
manage all other groups/queues but not necessarily the tickets
themselves.



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