[rt-users] duplicate approval creation when setting owner with scrips

[Uwe Kolsch]

Hi,

I have a global scrip which, on create, sets the ticket owner in the
clean up code part.

my $QueueName = $self->TicketObj->QueueObj->Name; 
my $owner = "hanshunger";
$owner = "hanssatt" if $QueueName eq "Food Requests"; 
$self->TicketObj->SetOwner( $owner);
1;

custom condition and preparation code have just return 1; in it

For the queue "Food Requests" I have a local scrip which checks the
value of a CF and returns either 1 or undef, if it returns 1 the
assigned local template creates approval requests.

If I set the global scrip, which changes the owner, to stage "disabled"
it works just fine but when I set it to "TransactionCreate" the approval
requests are created twice.

Would anyone know how to get around this problem?

Best Regards,

Uwe Kolsch
InforSense Ltd
Colet Court
100 Hammersmith Road
London
W6 7JP

Skype: ukolsch.inforsense
Phone: +44 (0)20 82378549
Email: ukolsch at inforsense.com
www.inforsense.com

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