[rt-users] Template mail has no content

Kenneth Crocker KFCrocker at lbl.gov
Fri Sep 21 11:57:53 EDT 2007


	What kind of content were you expecting? The template:Correspondence 
will include the transaction content, if there is any. But, I believe 
that if someone steals or takes a ticket, they don't have to enter any 
comments, therefore, there would be nothing to include. Perhaps you 
should consider creating your own template with whatever message you 
want to send and use that template for owner change. We use our own 
template and have no problems with content on owner changes. Hope this 


On 9/21/2007 6:42 AM, Thibaut Nguyen wrote:
> Hello,
> I have a problem on  one of my scrip: the template Correspondence doesn't work as expected. Here's an example with header:
> On Owner Change Notify Owner with template Correspondence
> Subject: [tracker.XXXX.com #6698] test
> From: "Customer Support Center via XXXX Support" <support at tracker.XXXX.com>
> Reply-To: support at tracker.XXXX.com
> Message-ID: <rt-3.4.5-451-1190381096-1411.6698-2-0 at tracker.XXXX.com>
> Precedence: bulk
> X-RT-Loop-Prevention: tracker.XXXX.com
> RT-Ticket: tracker.XXXX.com #6698
> Managed-by: RT 3.4.5 (http://www.bestpractical.com/rt/)
> RT-Originator: root at localhost
> To: tnguyen at XXXX.com
> MIME-Version: 1.0
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: 8bit
> X-RT-Original-Encoding: utf-8
> X-RT-Original-Encoding: utf-8
> This transaction appears to have no content
> Does anybody have an idea of what is exactly going on ?
> Regards,
> Thibaut
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