[rt-users] Template errors.

[Chris Nelson]

Greetings, List.

I've *almost* got the approval process down the way my boss wants it, 
and I'm in the process now of going through and finding any quirks in my 
scrips/templates and logic.  One of the things that I can't quite track 
down is this error:

[Fri Sep 21 22:53:51 2007] [error]: error:    couldn't parse head; error 
near:
Greetings, (/opt/rt3/lib/RT/Template_Overlay.pm:336)

Template is this:

===Create-Ticket: MgrApprovalNeeded
RT-Attach-Message: Yes
Subject: Manager approval of ticket needed.
Depended-On-By: TOP
Queue: {$Ticket->QueueObj->Name}
type: approval
timeworked: 1
AdminCc: {
   my $group_name  = 'IT Change Control Committee';
   my $groups      = RT::Groups->new( $RT::SystemUser );

   $groups->LimitToUserDefinedGroups();
   $groups->Limit(
         'FIELD'    => 'Name',
         'OPERATOR' => '=',
         'VALUE'    => $group_name );
   $groups->First->Id;
}
Content:
Greetings,

A new ticket has been submitted for approval with a subject of: 
{$Transaction->Subject || $Ticket->Subject || "(No subject given)"}

Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id}
to approve or reject this ticket, or {$RT::WebURL}Approvals/ to
batch-process all your pending approvals.

Alternatively, you may reply to this email if you have any comments.

The ticket details are as follows:

-------------------------------------------------------------------------
[{$rtname} #{$Ticket->id()}]
Assigned to: {$Ticket->OwnerObj->RealName || $Ticket->OwnerObj->Name}
      Queue: {$Ticket->QueueObj->Name}
    Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject 
given)"}
 Requestors: {$Ticket->RequestorAddresses}
     Status: {$Ticket->Status}
Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
-------------------------------------------------------------------------

Ticket details:
{$Transaction->Content()}
-------------------------------------------------------------------------

Please reply to this email if you would like to add correspondence to 
this ticket.

Thank you,

NRS Request Tracker

   __--__  __--__  
_--     _--_     --_
     Nighthawk     
 Radiology Services
ENDOFCONTENT


Thanks, I appreciate any help.


-- 
Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
250 Northwest Blvd. #206
Coeur D'Alene, ID 83814

208.415.0588 (Office)
509.294.1835 (Cell)
208.664.2720 (Fax)
cnelson at nighthawkrad.net (email)
http://www.nighthawkrad.net (Web)

CONFIDENTIALITY NOTICE:   This email, including any attachments, contains information from NightHawk Radiology Services, which may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this email in error, please notify NightHawk Radiology Services immediately by forwarding message to support at nighthawkrad.net and destroy all electronic and hard copies of the communication, including attachments.