[rt-users] Have the Subject/Name of a ticket made from custom fields?

Andrew Ruthven andrew at etc.gen.nz
Sun Sep 23 18:55:50 EDT 2007


Hi,

Is it possible to make the subject of a ticket dynamically generated
based on custom fields?

I'm starting to use AssetTracker and I'd like to have the Name of my
assets generated using the custom fields.  For example the
"Manufactorer", "Model" and "Serial" fields (or whatever is appropriate
for the type of asset).

Is this possible?

Cheers!

-- 
Andrew Ruthven, Wellington, New Zealand
At home: andrew at etc.gen.nz       |  This space intentionally
                                 |        left blank.
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