[rt-users] How do I view my custom fields in my ticket query result?

matt wells phanoko at gmail.com
Mon Sep 24 11:20:18 EDT 2007


I have the same issue and do what you suggested but my fields come back in
the query blank.  When I go in the ticket I can see the custom fields though
and modify them..

On 9/21/07, soma <soma at boncle.com> wrote:
>
> That worked. Thanks Kenn.
>
> Soma Manjulavil,
> Boncle Inc.
>
> Get a free BoncleExpress from http://www.boncle.com
> The assurance of secure messages and transactions
>
>
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
> Sent: Friday, September 21, 2007 11:23 AM
> To: soma
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] How do I view my custom fields in my ticket query
> result?
>
> Soma,
>
>
>         You need to go to the "Advanced" query screen. There, you find
> where
>
> the code (bottom box) is displaying the fields and add this
>
>                   '__CustomField.{xxxxxxxxx}__',
>
> where xxxxxxxxxis the name of the custom field. It is case-sensitive so
> do not forget the capitols in the name. Put this where you want it to
> show in your query and that should do it.
>
>
> Kenn
> LBNL
>
> On 9/21/2007 10:54 AM, soma wrote:
> > Hi,
> >
> >
> >
> >     We have RT 3.6.4 installed. I was trying to create a query which
> > shows all the tickets assigned to a specific person. Query is working
> > fine. It returns all the rows. My problem is that I am not able to add
> > the custom fields into my display field list. Custom fields are not
> > showing-up in the "Display Columns->Add Columns" list box. How can I fix
> > this? I need to view the custom fields in my query result.  Any help
> > would be appreciated.
> >
> >
> >
> > Soma Manjulavil,
> >
> > Boncle Inc.
> >
> >
> >
> > Get a free BoncleExpress from http://www.boncle.com
> > <BLOCKED::http://www.boncle.com>
> >
> > The assurance of secure messages and transactions
> >
> >
> >
> >
> > ------------------------------------------------------------------------
> >
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>
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>
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