[rt-users] Default value

[Kenneth Crocker]

Mathew,


	That does seem strange. I have only about 25 custom fields and only one 
is global. It is not applied to ANY queue and the groups rights are set 
so everyone can see it but only privileged can modify it. All others are 
applied on a queue-by-queue basis with the group rights set as needed 
for a queue. I don't understand why you needed to apply this global CF 
to ANY queue.


Kenn
LBNL

On 9/24/2007 8:26 AM, Mathew Snyder wrote:
> Figured it out.  Seems that despite a CF being created as a Global, it has to be
> explicitly applied to a queue...strange.
> 
> Keep up with me and what I'm up to: http://theillien.blogspot.com
> 
> 
> Mathew Snyder wrote:
>> I have one DV that I set to a default value whenever a ticket is created.  I've
>> tried to port this over to another queue with a different CF/value but it
>> doesn't seem to work.  Here's the code:
>>
>> my $CFName = 'Environment';
>> my $DefaultValue = 'default_value';
>> my $RecTransaction = 1;
>> my $QueueObj = $self->TicketObj->QueueObj;
>> my $CFObj = RT::CustomField->new( $QueueObj->CurrentUser );
>>
>> $CFObj->LoadByNameAndQueue( Name => $CFName, Queue => $QueueObj->id );
>>
>> unless( $CFObj->id ) {
>>   $CFObj->LoadByNameAndQueue( Name => $CFName, Queue => 7 );
>>   unless( $CFObj->id ) {
>>     $RT::Logger->warning("custom field '$CFName' isn't global or defined for
>> queue '". $QueueObj->Name ."'");
>>     return undef;
>>   }
>> }
>>
>> unless( $self->TicketObj->FirstCustomFieldValue( $CFObj->id ) ) {
>>   my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue(
>>   Field => $CFObj->id,
>>   Value => $DefaultValue,
>>   RecordTransaction => $RecTransaction );
>>   unless( $st ) {
>>     $RT::Logger->warning( "Couldn't set $DefaultValue as value for CF $CFName:".
>> $msg );
>>     return undef;
>>   }
>> }
>> return 1;
>>
>> The only thing I've changed between the two queues is the name of the CF, the
>> value of the CF and the queue number as it is stored in the DB.  Anyone have any
>> thoughts as to why this isn't working?
>>
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