[rt-users] How do I view my custom fields in my ticket query result?
Kenneth Crocker
KFCrocker at lbl.gov
Mon Sep 24 13:27:06 EDT 2007
Matt,
I see two potential problems with your query, that is if the E_mail I
got is showing properly what you have:
1) it looks likes the blank line you have (after '_NEWLINE_') shows one
double quote. It should be two single quotes with a blank space between.
It may just be what I'm seeing in the E_mail.
2) the other is that your last line has a coma at the end. It shouldn't
be there. The last line should end with a single quote. That's it.
I don't know it that helps but check it out.
Kenn
LBNL
On 9/24/2007 9:47 AM, matt wells wrote:
> This gives us the output as we search on the custom field 'DOGS'
> perfectly but as you can see we've added the colum 'Rover'.
> That fields shows on the search but is empty. When I click on the
> ticket I can see the CF and even edit it.
> I can also search on that field and will come back perfect based on that
> field. It just won't show me the entries in that field on my search.
> The CF is a
> /Select one value/
>
> Queue = 'OUR-QUEUE' AND Created > 'Feb 28, 2007' AND Created < 'April 1,
> 2007' AND 'DOGS.{BREED}' LIKE 'LAB'
>
> ' <b><a href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
> '<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject',
> '__Status__',
> '__QueueName__',
> '__OwnerName__',
> '__Priority__',
> '__NEWLINE__',
> '',
> '<small>__Requestors__</small>',
> '<small>__CreatedRelative__</small>',
> '<small>__ToldRelative__</small>',
> '<small>__LastUpdatedRelative__</small>',
> '<small>__TimeLeft__</small>',
> '__CustomField.{Rover}__',
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