[rt-users] cron job for creating tickets and child tickets

[Mathew]

Thanks.  I'll give that a try.

Keep up with my goings on at http://theillien.blogspot.com

Jacob Helwig wrote:
> Try changing:
> 
> Custom Condition:
> if ($self->TransactionObj->Type eq "Create" && $self->TicketObj->Subject =~ /^Patch Testing for\s?/){
> 
> To:
> 
> Custom Condition:
> if ($self->TransactionObj->Type eq "Create" && $self->TicketObj->Subject =~ /^Patch Testing for\s?/ && $self->TicketObj->Subject !~ /Child$/){
> 
> 
> It looks like each child ticket matches your original condition, and the custom condition will match each of them, when it runs, creating new child tickets, etc, etc, etc.  Just a thought.
> 
>