[rt-users] rt-3.4.5 odd problem

[Stephen Turner]

Quoting Erik Anderson <erikerik at gmail.com>:

> Hello all - I just came upon a very odd problem with one of my rt
> installs.  This is rt-3.4.5, running on apache-2.0.58, mod_perl-2.0.2,
> and mysql-4.0.18.
>
> This install has been around for several years.  This morning, it
> started doing the following:
>
> 1. New ticket notifications have stopped.
> 2. Our users create tickets via email, and it has stopped pulling the
> details of the email into the Ticket.
> 3. When you view the ticket, you see the following in the ticket history:
>
> http://img.photobucket.com/albums/v605/anderiv/rt.jpg?t=1190923984
>
> No details at all.
>
> If I pull up a ticket from before this happened, the ticket history
> looks similar (no details), but you can click on "show" next to any of
> the items that spawned an outgoing email message and it'll show that
> information.
>
> This feels like a database issue to me, but I haven't been able to
> track it down.  Apache and mysql have both been restarted.  I have
> another RT instance using the same mysql instance, and it's running
> fine.
>
> Any ideas?
>
> Thanks!
> -erik
>


Erik,

Could you have used up all the space in the database? Are you seeing 
anything in
the RT or database logs?

Steve