[rt-users] RT At A Glance

[slamp slamp]

thanks jason unfortunately this will not work for me as we have rights
to take tickets in all queues. i think the best way is for the search
to decipher which group the user belongs to and then show only what
the group can see.

On 9/21/07, Jason Long <jlong at messiah.edu> wrote:
> >>>> "slamp slamp" <slackamp at gmail.com> 9/20/07 11:01 AM >>>
> >Can anyone point me on how to build a search to search for unowned
> >tickets but only to the groups you belong to?
> >
> >we have multiple groups, one group has access to every queue and when
> >i build a search for all unowned tickets, all tickets from different
> >queues are shown. the reason for this is we want this one group to
> >manage all other groups/queues but not necessarily the tickets
> >themselves.
>
>
>
> The following patch may or may not be helpful... I created this a while ago
> to address a similar complaint about the "newest unowned tickets" list. You
> could use the "Take" right to determine which queues different groups should
> see.
> Jason
>
>
>
> >>> Jason Long <jlong at messiah.edu> 9/21/07 8:43 AM >>>
> This patch changes the behavior of the "newest unowned tickets list"
> to limit the query to queues where the user has the "take" right.
>
> It's kind of a hack, since it is logic that triggers based on the
> name of the query: "Unowned Tickets".
>
> This solves two problems:
>
> 1. formerly, if the 10 newest tickets were tickets the user couldn't
>    see, the "10 newest unowned tickets" box would be blank, even
>    if there were other tickets that he could see
>
> 2. formerly, the "10 newest unowned tickets" would display tickets in
>    all queues the current user could see, not just queues that the
>    current user might be interested in
>
> This creates a potential new issue:
>
> * if your RT system has many queues, and the current user can "take"
>   tickets in many of those queues, you may experience performance
>   issues.
> ---
>
>  html/Elements/ShowSearch |   22 ++++++++++++++++++++++
>  1 files changed, 22 insertions(+), 0 deletions(-)
>
> diff --git a/html/Elements/ShowSearch b/html/Elements/ShowSearch
> index ded865b..d50a8b9 100644
> --- a/html/Elements/ShowSearch
> +++ b/html/Elements/ShowSearch
> @@ -93,6 +93,28 @@ if ($SavedSearch) {
>      }
>
>      $SearchArg = $user->Preferences( $search, $search->Content );
> +    if ($Name eq "Unowned Tickets")
> +    {
> +       # list of queues on system
> +       my $queues = RT::Queues->new($session{CurrentUser});
> +       $queues->UnLimit;
> +       my @queues;
> +       while (my $queue = $queues->Next) { push @queues, $queue; };
> +
> +       # determine which queues the current user has "TakeTicket" right
> +       my $principal = $session{CurrentUser}->PrincipalObj;
> +       @queues = grep { $principal->HasRight(
> +                               Object => $_,
> +                               Right => "TakeTicket") } @queues;
> +       if (@queues)
> +       {
> +               $SearchArg->{'Query'} .=
> +                       ' AND ( '
> +                       . join(' OR ',
> +                       map { "'Queue' = '" . $_->Name . "'" } @queues)
> +                       . ' ) ';
> +       }
> +    }
>      $customize = $RT::WebPath . '/Prefs/Search.html?'
>          . $m->comp( '/Elements/QueryString',
>          name => ref($search) . '-' . $search->Id );
>
>