[rt-users] help needed on bcc

slamp slamp slackamp at gmail.com
Fri Sep 28 15:13:22 EDT 2007


On 9/7/07, slamp slamp <slackamp at gmail.com> wrote:
> hello. i am in a dilemma.
> i have two group watchers. one as admincc and one as cc. how can i
> make it so that an e-mail coming from rt does not show a cc? the
> reason for these two are simple. when a ticket comes in, it notifies
> admincc because it is assigned to nobody and cc will get all
> correspondence. i also have a script that adds a corresponder (someone
> that replied) as a Cc. how can I add as a Bcc? we are having issues
> with duplicate mails because everyone is hitting reply all.
> thanks for the help.

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