[rt-users] Welcome to the "RT-Users" mailing list (Digest mode)

[andrew fay]

Hi,

I am running RT 3.6.4 on ubuntu, most of our end users use outlook 2000/2003 to email our support address which adds the tickets to request tracker.

The problem I am having is that if the user has an HTML signature which most of them do, at the bottom of the first response from RT it says

------------------------------------------------------------------------
This transaction appears to have no content

and sometimes it mangles the signature of the person that sent the request at the bottom of request trackers response,

How would I go about sorting this? I am hoping other people use outlook to send to request tracker! ^_^

Cheers,

Andy

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