[rt-users] RT Update and Bulk Update

Kenneth Crocker KFCrocker at lbl.gov
Wed Apr 2 13:16:56 EDT 2008


	UH, actually, I thought that clicking the "Update" button for "Bulk 
Update" (after one has made the type of changes they want to happen to a 
bunch of tickets, un-checking any ticket that is NOT to be changed) WAS, 
in fact, a "Save Changes" button. It may not say it but IT certainly 
ACTS like it. Do you just want to change the Title on the button? The 
action/results are the same so I don't really understand the problem.


On 4/2/2008 8:29 AM, Hossein Rafighi wrote:
> Hi all,
> I have a question regarding RT update verses Bulk Update. If we don’t 
> wish a message to be sent to a Cc or Bcc member of any given ticket we 
> have to check a box in front of their name(s) and then click on “Save 
> changes” button, then click on the “Update Ticket” to accomplish this 
> which is not a big deal, unless we went wrong during the installation. 
> However, the “Save changes” button is not available in Bulk Update. Is 
> this by design? If not, can it be added? Is there any other way script 
> or otherwise to achieve this? We are using RT 3.6.4
> Many thanks in advance for your replies,
> Hossein

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